Contact Burning Bridges AI

Contact and operator

Burning Bridges AI is operated by ZHANG WENCHAO (洋帆AI).

Email support@burningbridges.dev for support, privacy questions, refund requests, content reports or product feedback. You can email without signing in. If you have access to your account, you can also open a support ticket and follow the conversation there.

Video generation or download problems

Include the task ID, the time you submitted it, what went wrong, and the error message shown. If helpful, attach a screenshot with private information removed. State whether the task is pending, failed or completed. Do not create additional generations solely to reproduce a billing problem.

For preparation and download steps, see the User Guide. For a confirmed failed task whose generation has not returned, also check Available videos.

One-time video packs and payment questions

Video packs are one-time purchases with no automatic renewal. There is no subscription to cancel when you buy a pack. Buying a pack adds video generations to your account; it does not start a video automatically.

For a missing purchase, duplicate charge or payment refund request, include your account email, order number from Payments, purchase date, payment method and a description of the issue. Tell us whether you are asking us to investigate a payment or refund the purchase. Do not pay again just because an order is pending.

Generation returns and quality reviews

A confirmed failed or canceled task returns the generation used, not the money paid for a pack. Check Available videos and send the task ID if the return is missing.

For an unrecognizable lead, a missing wave, toast or searching gesture, or a video that cannot be played, request a quality review within seven days of completion. Include the task ID, affected timestamp and a description of the defect. Use email or an account support ticket; do not post private photos or download links publicly.

Support reviews the input, output and reported defect. An approved quality review restores the generation used for that task once. It does not issue a cash refund or automatically create another video. Requests to refund a purchase are reviewed separately under the Refund Policy. We communicate the outcome after review; submitting a request does not mean it has been approved.

Privacy and account access

For access, correction, export, deletion or account closure, describe the account and information concerned. We may need to verify ownership before disclosing data or changing the account. If you cannot sign in, email from the address associated with the account where possible and explain the access problem.

Archiving an item does not delete it. Our Privacy Policy explains storage, third-party processing and requests beyond the controls currently available in the account.

Content reports and product feedback

For a rights or safety report, include the relevant Burning Bridges AI URL or task ID, the concern and the basis of your rights claim where applicable. Do not forward illegal material or someone else's private files unnecessarily. See the Acceptable Use Policy.

For product feedback on the photo, quote or download steps, describe what you did and what you expected. Suggestions are not a promise that a feature is available or will be added.

Keep sensitive information out of messages

Never send passwords, login codes, API credentials or full card details. Send only the media or information needed to investigate your request, and remove unrelated personal data from screenshots. We will use the support information as described in our Privacy Policy.